FAQs

Q?

How do I report my debit or credit card as lost or stolen?

A.

If you believe your card or access code has been lost or stolen please report it immediately.

To report your MasterCard Debit Card lost or stolen:
During business hours please call 641-424-2281. After hours call 1-800-472-3272.

To report your MasterCard Credit Card lost or stolen:
During business hours please call 641-424-2281. After hours call 1-800-234-5354.

Q?

How do I sign up for Mobile Money?

A.

There are two ways to successfully download the mobile app for NICCU.

1. Go directly to Google Play or the App Store and search for Touch Banking. Once downloaded use the App Code GoMobile0233.

2. Log into Virtual Branch Online Banking through a tablet, laptop or desktop computer. Once logged in there is a link on the right (purple) for Mobile Money. Follow the prompts to download Touch Banking. The App Code will be the same, GoMobile0233

Q?

Why won’t my new debit card work?

A.

When a debit card is reordered due to loss or fraud the card is reissued with a new number and, therefore, must also have a new pin number. If you just received your reissued card please wait another few days for your pin mailer.

Your pin mailer contains your new pin number and will come in a plain, unmarked envelope with tear tabs on the sides. Once you have both your plastic and your pin you'll need to activate the card in the ATM with a balance inquiry. If you have more questions call 641-424-2281.

Q?

What is a credit union.

A.

In the United States, credit unions are not-for-profit organizations that exist to serve their members rather than to maximize corporate profits. Like banks, credit unions accept deposits, make loans, and provide a wide array of other financial services. But as member-owned institutions, credit unions focus on providing a safe place to save and borrow at reasonable rates. Unlike banks, credit unions return surplus income to their members in the form of higher dividends, lower rates and affordable services.

Source: http://www.mycreditunion.gov/

Q?

What is my routing number and what purpose does it serve?

A.

Your Routing number is 273975564.

According to routingnumbers.org, a routing number or routing transit number (RTN) is a nine digit number used to identify a financial institution in a transaction. Most common types of transactions being ACH (paying bills online and direct deposit) and wire transfers.

Q?

How do I apply for a loan?

A.

We are so excited that you are interested in applying for a loan through North Iowa Community Credit Union. The process is simple. Click HERE to fill out an application or stop by one of our 2 convenient locations and speak to a Member Services Representative.