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Susan Hendershot

Chief Operating Officer, NICCU

Susan is the Chief Operations Officer at North Iowa Community Credit Union. Susan has been a member of NICCU since opening her account in 1984. She started her job as a part-time teller in 1990 when her youngest started school. Less than a year later, she took a full-time position and was responsible for our MasterCard program. At this time she also learned the ins and outs of the accounting process. Susan was promoted to Head Teller in 1995 and then to Teller Supervisor in 1997 while maintaining some of the accounting responsibilities. She was then promoted to Operations Manager, which included the majority of the accounting tasks, as well as the Human Resources department. Promoted, once again, to Chief Operations Officer, she now handles the majority of the accounting for the credit union in addition to all Human Resources responsibilities.

The President of NICCU and the Board of Directors promote community involvement, heavily. Susan is involved in a number of community organizations and serves on the Board of Directors for the Northern Lights Homeless Shelter, Mason City Noon Kiwanis Club and the North Central Chapter of Credit Unions.

“I am very fortunate to have found a place where my dedication and drive have given me opportunities I may not have found elsewhere. I feel the founding credit union philosophy of “People Helping People” holds true not only for our members, but our staff as well.”

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